Shipping policy

Shipping Policy

1. Return Policy for Quality Issues: If you receive a product with quality issues, we will provide a full refund, and you do not need to return the item. Please contact our customer service department within 7 days of receiving the product and provide relevant evidence, such as photos or videos, for our review.

2. Return Policy for Non-Quality Issues: If you need to return a product for personal reasons (non-quality issues), you must submit a return request within 7 days of receiving the product and ensure the item is unused and in its original packaging. The shipping costs for the return will be borne by you. It is recommended to choose a shipping service with tracking capabilities to ensure the safe return of the item.

3. Return Process:

   • Contact Customer Service: Please contact our customer service team via email (syluxuryone@gmail.com) or phone, explaining the reason for the return and providing relevant information.
   • Review and Confirmation: We will review your return request upon receipt and respond within 3 business days to confirm whether the return conditions are met.
   • Return Shipment: If the return is approved, please send the item back to us within 7 days of confirmation and provide the return tracking number.
   • Refund Processing: Upon receiving and verifying the returned item, we will process your refund within 10 business days.

4. Important Notes:

   • Please ensure the returned item is unused and in its original packaging for subsequent processing.
   • For returns due to quality issues, you do not need to return the item, and we will issue a refund after review. For returns due to personal reasons, the shipping costs must be borne by you.
   • Refunds will be returned to the original payment method, and the specific time for the refund to be credited may vary depending on the payment method.

If you have any questions, please contact our customer service department at any time.